Business Objects provides a comprehensive set of business intelligence (BI) solutions to the communications industry to increase revenue, reduce operational costs, and increase customer retention. Leading wire line, wireless, broadband, ISP, and satellite carriers around the world are using Business Objects as their BI solution of choice, and in many cases, as the BI enterprise standard.
Business Objects Communications Solutions
- Boost ARPU and reduce customer churn
Business Objects has partnered with Accenture to bring you a solution to get deeper insight into your profitability and retention drivers. Management and staff can use this information to increase ARPU of current subscribers and retain your most profitable customers.
- Improve Profitability with Communications Operational Performance and Benchmarking Solution
Consolidated information from disparate operational sources provides you with an integrated view of your financial and operational performance. Management dashboards and scorecards give you the ability to receive alerts and monitor key operational metrics. Managers and staff access this information to make better decisions to improve corporate performance.
- Minimize Revenue Leakage
Business Objects enables you to reduce revenue leakage through improved visibility into key business processes and measures that impact revenue. Highlight exceptions and problems to put revenue recovery measures in place.
- Improve Contact Center Performance
Your contact center is your touch point to your customers. Customer service excellence and efficiency in contact centers leads to high customer satisfaction and in turn leads to higher retention. This has a direct impact on operational performance and cost. Business Objects Contact Center Analytics is a solution that enables you to view and manage your performance throughout the customer interaction cycle from traffic analysis to caring and closing of the contact episode.
- Increase SLA delivery and QoS
Improve customer satisfaction and retention by consistently delivering on service quality and service level agreements (SLAs). Minimize payment of fines and increase profitability.
Our Worldwide Communications Customers
Fixed Line
- AT&T
- Belgacom
- British Telecom
- France Telecom
- KPNM
- MCI Communications - ZIP 13.6MB
- Telstra
- Verizon
Mobile
- Cegetel
- China Mobile
- Cingular
- Nextel Communications
- Orange
- Sunrise
- Telecom Italia Mobile
- T-Mobile
- Vodafone
Cable
- Cox Communications
- NTL
- Telewest - WMV
More Worldwide Communications Customers
News
- Business Objects to Deliver Trusted Information Throughout the Enterprise for Vivendi Universal Games
- BusinessObjects XI Deployed at Turner Broadcasting
- Business Objects Helps SAP Customers Optimize Performance Using Business Intelligence.
Featured Partner
Accenture
Business Objects and Accenture have partnered to enable communications companies to improve ARPU and decrease customer churn.
Find out how we can help you increase your profitability
Learn More
For more information about BI solutions for government, contact a Business Objects sales or services representative or one of our global offices.
Feature Download
Driving High Performance in Communications
- PDF 132KB
Resources
- Demo on Revenue Assurance
- Online Billing*
- Customer Value Management: New Techniques for Maximizing the Lifetime Profitability of your Customer Base
- PDF 113KB - BusinessObjects XI: Redefining How Information Empowers Users
- PDF 664KB - Enterprise Approach To Performance Management*
- PDF 330KB - BI Standardization*
- PDF 539KB - Corporate EPM*
- PDF 865KB
* Registration required